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EXCHANGE AND RETURN

If you've changed your mind, it's not a problem.

Within 10 days of purchase, you are welcome to return your unworn, unwashed, unaltered item(s) with the price ticket(s) still attached, to receive a full refund.

A $15.00 restocking fee is applicable on all Returns/Exchanges.

Original shipping charges are non refundable.

Raffinalla reserves the right to request valid identification prior to accepting merchandise for a return.

Any refund will be executed upon return to our warehouse and will be in the same form as the original method of payment.

Items marked "FINAL SALE" cannot be returned or exchanged.

To return/exchange merchandise, please follow these steps:

Return/Exchange Form

  • In your email, include your name, telephone number and order number.
  • Please list the item numbers and quantities of each item that you wish to exchange/return.
  • Once we have received the information you will be contacted with return instructions.
  • Take one (1) copy of your original invoice and circle the item(s) you are returning.
  • Carefully pack the items to be returned in the original box and enclose the copy of your invoice.
  • Please note that we do not accept returns/exchanges outside the U.S. or Canada