Montreal, QC, Canada   1-800-567-4477

Privacy Policy


RAFFINALLA (“Raffinalla” or “we”) recognizes the importance of an individual’s right to protect personally identifiable information and this privacy policy ("Policy") sets out the privacy policies and practices for Raffinalla with respect to how Raffinalla may collect personal information. It also describes how Raffinalla maintains, uses, and discloses personal information.

This Policy applies to information collected by Raffinalla through this website and/or any of its subdomains (collectively, the "Sites"), as well as other places where we may collect personal information. This Policy also sets out how you can access certain information that Raffinalla may collect about you. In this Policy, "personal information" means information or opinion about an individual whose identity is apparent or can be reasonably ascertained from the information or opinion as further defined under applicable privacy laws.

By using this website and/or making online purchases of products, you agree to the terms and conditions of Raffinalla’s Policy. Raffinalla reserves the right, in its discretion, to change, modify, add or remove portions of this Policy at any time and from time to time, without prior notice to you. If our Policy changes in the future, we will notify you of any such changes by posting an updated policy on our website. Following the posting of such changes, your continued use of the website will constitute your acceptance of these changes and you will be bound by such changes. If you do not continue to use the website following a change to our Policy but take no other action with respect to your personal information, our use of that information will remain subject to our Policy as it was in effect prior to the change. You are responsible for regularly reviewing this Policy and any changes thereto.

The Sites may contain links or allow you to link to third party websites that are not related to, controlled by or operated by Raffinalla. Please understand that this Policy does not apply to such third party websites, and Raffinalla is not responsible for the content of such third party websites or the privacy practices of such third parties. Therefore Raffinalla encourages you to request and review the privacy policies of any third parties upon disclosing your personal information to such parties or when visiting such third party websites.


BY SUBMITTING PERSONAL INFORMATION TO RAFFINALLA OR ITS SERVICE PROVIDERS AND AGENTS, YOU AGREE THAT RAFFINALLA MAY COLLECT YOUR PERSONAL INFORMATION AND YOU CONSENT TO THE USE, DISCLOSURE AND TRANSFER OF YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY AND AS PERMITTED OR REQUIRED BY LAW. Subject to legal and contractual requirements, you may refuse or withdraw your consent at any time by contacting Raffinalla at the address provided on the contact us page. If you refuse or withdraw your consent, you acknowledge that Raffinalla may refuse or be unable to provide you with products and/or services or information offered on its website.

Collection of Your Information

We may collect personal information from you when you save or otherwise provide your personal information to us, such as by setting up a user account and password, logging in as a registered user of, search for a product, place an order for a product, providing information to your account (and you might have more than one, if you've used more than one e-mail address when shopping with us), communicating with us by phone, e-mail, or otherwise or if you complete an entry form to participate, for example, in a contest, promotion, sweepstake or survey.

Raffinalla’s website is directed for use by adults. Raffinalla does not knowingly collect any personal information from children under the age of 16. Those under age 16 should not use Raffinalla's website or provide us with any personal information.

Raffinalla may use your personal information to: (1) process your order and to answer questions about the status of your order; (2) send you or your friends, relatives or associates, products that you have ordered; (3) maintain contact with you and provide you with ongoing personalized service; (4) communicate with you (via e-mail, post or otherwise) and provide you with promotional materials and additional information regarding our products, services, surveys, contests, promotions and special offers; (5) help us learn more about your shopping preferences; (6) conduct or administer contests and promotions; (7) enforce any policy or agreement on the website and protect Raffinalla against negligence, breach of contract, fraud or other illegal activity; and (8) conduct marketing and performance research, to assist us in measuring our customer service, benchmarking our performance and to help us improve the shopping experiences and our product offerings. As provided below, you may always choose not to receive promotional materials or marketing information.

The personal information that Raffinalla may collect may include your name, username, password, email address, age, date of birth, gender, address, telephone numbers, credit card and debit card numbers (with expiration dates), personal preferences, names of people to whom purchases are to be shipped (including their addresses and telephone numbers), product interest information and any other personal information that you choose to include in your profile, or in other communications to Raffinalla. You represent and warrant that you have the right and authority or have obtained all necessary consents to provide any information, including any personal information of another individual, which is provided by you to Raffinalla. We may also maintain a record of your product interests and acquire information about you from our present and future affiliates or divisions.

Raffinalla may also collect information that may not be personal information, which may include, but is not limited to, the frequency of user visits to the Sites, the routes by which users access the Sites and use of any hyperlinks available on the Sites. Raffinalla or its service providers and agents may process and use this aggregate data for various purposes including, but not limited to, analysis of this data for trends and statistics, development of the Sites and the Sites’ features and offerings, assessing patterns of use, or planning and evaluating marketing initiatives. This information is gathered by certain tools and methods such as the collection of your IP address or the use of cookies and is maintained, used and disclosed in aggregate form unless otherwise noted.


Like many websites, Raffinalla uses “cookies” to maintain a record of your visits to the Sites. A cookie is a small text file that is transferred by a web server and stored on the hard drive of your computer. It can only be read by the server that sent it to you. This information does not identify you personally and you remain anonymous unless you have otherwise provided Raffinalla with personal information that will allow us to identify you.

Cookies help us improve the Sites and to deliver more personalized service by enabling Raffinalla to estimate usage patterns and other factors; to store information about your preferences; to speed up your searches and to recognize you when you return to the Sites.

Most web browsers automatically accept cookies. If you would prefer to prevent your computer from accepting Raffinalla cookies, you may follow your Internet browser’s steps for doing so. Please note that if you disable cookies from your browser, it is possible that you will not be able to access certain sections of the Sites.

IP Addresses

An IP address is a computer's numeric address, by which it can be located within a network. Raffinalla may record your IP address when you visit or use services or features on the Sites. Raffinalla may use your IP address for the purposes noted above, and also to help diagnose problems with Raffinalla’s server, or to administer the Sites. Raffinalla may also use your IP address to identify you when Raffinalla feels it is necessary to enforce compliance with this Policy or the Terms of Use, or to protect the Sites, systems, information, employees, service providers, business partners, users, customers and others.

Protection of Your Information

To prevent unauthorized access or disclosure, maintain data accuracy and facilitate the appropriate use of information, Raffinalla may use physical, technological and/or administrative procedures to protect the personal information that Raffinalla collects from loss, unauthorised access, modification, disclosure or other misuse. Nevertheless, Internet transmissions are never completely private or secure. You understand that any messages or information you send to the Sites may be read or intercepted by others. If you have any questions about the security of personal information collected by Raffinalla, please contact us

Disclosure of Your Information

Raffinalla may disclose your personal information to its subsidiaries or affiliates and to third parties whom Raffinalla contracts to provide services on Raffinalla’s behalf, including, but not limited to, support services and website services. Raffinalla may also disclose in order to deliver promotional materials, contests, sweepstakes and other promotions, and answer customer questions about Raffinalla’s products and services. These subsidiaries, affiliates and third parties may be located in Canada, the US or overseas. Raffinalla will only provide those third parties with the personal information that they need to deliver the services to Raffinalla and/or on Raffinalla’s behalf. You consent to Raffinalla disclosing your personal information to our legal advisors when reasonably required or as otherwise permitted or required by law.

Retention of Your Personal information

The personal information that you provide will be retained by Raffinalla in accordance with applicable laws. However, Raffinalla may in the course of its business destroy information it deems to be stale or obsolete and will take reasonable steps to destroy or permanently de-identify personal information it holds if it is no longer needed for Raffinalla business purposes.

Choice and Opt-Out Preferences

Raffinalla does not collect your personal information unless you choose to provide it. If, at any time, you prefer not to receive further email communications from Raffinalla (except in connection with information, products or services that you specifically request), you will have the ability to unsubscribe from such communications by means of a link provided in every broadcast e-mail that is sent to you by Raffinalla.

Access and Correction

Raffinalla will take reasonable steps to ensure the personal information it holds is accurate, complete and up to date. Upon your written request and provided your identity can be verified, subject to certain exceptions, Raffinalla will inform you of storage and disclosure of your personal information and give you access to that information. Additionally, if you have any questions or enquiries relating to our privacy practices or procedures, or if you believe that the personal information that Raffinalla holds about you is not accurate, complete or up to date you may write to us at the address provided below. If you are able to establish that the information is not accurate, complete or up to date, we will take reasonable steps to correct the information.

Questions or Comments

Raffinalla welcomes questions and comments about this Policy. Questions or comments should be directed to:

Raffinalla Attention: Legal Department
9200, Meilleur, suite 400
Montréal (Québec) H2N 2A9
Tel: 514-327-4477
Tel: 1-800-567-4477
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